The Consumer Code for New Homes: Our Customer Charter

At Lancet Homes, we are committed to delivering a quality service, throughout the whole homebuying process and beyond.

This Customer Charter sets out our commitment to you, our customer. Full details of our service are covered within our Home User Guide a copy of which will be provided to you when you reserve your new home.

• The Consumer code for house builders is displayed in our Sales Centre, copy of the Code is also on our website.
• We will provide you with full details and clear information about your chosen home.
• We will endeavour to ensure all our marketing and advertising is clear and truthful and use clear and fair terms and conditions in our sale contract.
• We will provide trained and knowledgeable staff to assist you in the buying process, who will be available to answer any questions you may have and will provide you with any relevant contact details and updates. They will keep you fully informed about the completion and occupation of your new home.
• We will provide you with reliable information about your Warranty cover and any other cover from which you will benefit.
• We are prevented by Health and Safety from giving you open access to your home during the construction process, however a short time before legal completion, you will be invited to carry out a ‘Home Demonstration’ where you will be shown round your new home, by members of our Site and Sales team, and any questions you may have will be answered.
• We will provide you with details of who to contact if you believe we have not satisfactorily fulfilled our Charter commitments.
• If you have any comments, suggestions or views you wish to express please write to:

Lancet Homes Ltd.
Prospect House
168-170 Washway Road
Cheshire
Sale
M33 6RH
Tel: 0161-969-1002